Practice Complaints Procedure

Latest Update: 11/02/2026

If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve problems quickly.

How to Complain

Most problems are best resolved when they arise. However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days, to enable us to address the matter promptly.

Complaints should be addressed to: Dr Leon Rich

Alternatively, you may ask for an appointment with: Dr Leon Rich

Please be as specific as possible about the complaint, which you wish to make to allow us to investigate the matter thoroughly.

The action we will take

Normally, we will acknowledge your complaint within two working days and give you an explanation or arrange a meeting within ten working days.

Complaining on behalf of someone else

We observe strict rules of confidentiality. If someone is complaining on your behalf, we will require written authority from you so that he/she can act on your behalf.

How else can I complain?

You may contact my professional association who will investigate the complaint on your behalf:

The British Chiropractic Association

Willow House

First Floor

Kingswood Business Park, Holyhead Road, Albrighton,

Wolverhampton,

WV7 3AU

Telephone: 0300 302 0332 or E-mail: enquiries@chiropractic-uk.co.uk

If the complaint remains unresolved, you may refer the matter to the profession's statutory regulator:

The General Chiropractic Council

Park House

186 Kennington Park Road,

London

SE11 4BT

Telephone 0207 713 5155 or E-mail investigation@gcc-uk.org